Terms and Conditions

Updated 11 December, 2008

Terms & Conditions
1 Bookings
1.1 Confirmed booking
A booking is confirmed only when you have received a confirmation from us that we have received all the necessary information we require and if you have paid your deposit or full amount, depending on the reservation date.

1.2 Provisional booking
A provisional booking is one which we have reserved your stay for a period of time and are awaiting payment of your deposit or full amount. This usually lasts 5 days but may differ depending on circumstances; you will be informed of the timescale for the provisional booking when you make your reservation or enquiry.

1.3 Number of guests
The number of people occupying a cottage should remain the same as the number booked for throughout the rental. We do not normally allow extra guests but there are ways that we can help so please ask if you wish to have extra people stay when you are at the cottages.

1.4 Length of stay
The contract for length of stay in the property between the guest and owner is for the stated length of stay only.

1.5 Refusal of booking
We reserve the right to refuse or curtail a booking if we deem the guests or guests unsuitable to occupy the properties. We reserve the right to do this at any point up to and including your stay in the cottages. In this case we will;
1. Refund the full amount you have paid if refusal or curtailment occurs before your rental start date
2. Refund part of your payment on a pro-rata basis if curtailment takes place during your stay.

1.6 Responsibility
The person or persons names on the booking form, booking email, online booking form or booking letter take full responsibility for the entire party and ensuring that all members of a party adhere to the rules of rental and the terms and conditions of this contract.

2 Prices and Payment
2.1 What is included in the price
Under normal circumstances the following is included in the price you have been quoted; Rent of the specified cottage for the specified period of time stated on your booking, electricity, gas central heating, a starter pack of logs and coal for the open fires, bed linen, towels, tea-towels, starter pack of toilet paper, parking, incoming telephone calls (for Woodend Cottage only), kitchen equipment & appliances, crockery & glasses and anything stated on the website as included in the price.

In some circumstances some of these things may have been removed or more added for a number of reasons - this will be clearly stated on your booking confirmation and made clear to you before you make your booking.
2.2 What is not included in the price
Under normal circumstances the following is not included in the price you have been quoted; Extra wood and coal for open fires, outgoing telephone calls (for Woodend Cottage only), extra cleaning products, extra toilet paper and any attraction, travel or ferry tickets mentioned on the website.

In normal circumstances you will be provided with some extra items to aid your arrival such as cleaning products, washing up cloths and liquid, tea, coffee, sugar, oil, etc. We endeavor to provide this at no cost to improve your arrival experience but we regret that we cannot provide this as part of our agreed package because we are sometimes not able to provide all these items. As a result these are not included in the price but, if provided, you will not be charged for them.

2.3 Deposits
We require a deposit of approximately 30%, of the total price of your booking to secure your reservation. The exact amount of your deposit will be made clear at the time of booking. By paying the deposit you are making a confirmed booking and agreeing to the terms and conditions of rental as outlined in this document. No reservation will be made until this deposit has been paid. This deposit is non refundable. As a result we strongly advise you to take out cancellation insurance.

The deposit can be paid either online on our secure payment gateway or sent by cheque to: Jago Brown, 5 Summerhill Road, Glasgow, G76 8BX.

2.4 Outstanding balances
Once your deposit has been paid then the outstanding balance is due 6 weeks prior to the rental start date.

The outstanding balance can be paid either online on our secure payment gateway or sent by cheque to: Jago Brown, 5 Summerhill Road, Glasgow, G76 8BX.

2.5 Late bookings
A late booking is one which is made less than 6 weeks prior to the rental start date. We ask that you pay the full rental amount up front for late bookings. You will be informed of this when you book and will be required to pay in full at the earliest opportunity. Please note there is no deposit process for late bookings because the full amount is due at the time of reservation.

2.6 Payment options
You can pay online using our secure payment gateway but we reserve the right to charge a fee of 2.5% for payments taken online. This can be done when booking through the online reservation system on our website or by special arrangement with the owners.

You can pay by Cheque sending to Jago Brown, 5 Summerhill Road, Glasgow, G76 8BX.

For security reasons we do not accept cash so please do not send cash through the post.

2.7 Non-payment of deposits
Failure to pay the deposit within 5 working days of making your reservation will result in your rental being suspended and the cottages will go back on sale until the deposit is received. In the event that the cottages are booked in the meantime your rental will not be re-instated. If your rental cannot be re-instated, usually because it has been booked by someone else, but your deposit is received after that point then we will refund that deposit in full.

We understand that circumstances sometimes prevent or slow down the payment process so we ask that you get in touch with the owners as soon as you think you may fail to meet these deadlines.

2.8 Non-payment of outstanding balance
Failure to pay the outstanding balance within 5 working days of the due date, 6 weeks prior to your rental start date, will result in the your rental being suspended and the cottages will go back on sale until the payment is received. In the event that the cottages are booked in the meantime your rental will not be re-instated. If your rental cannot be re-instated, usually because it has been booked by someone else, but your payment is received after that point then we will refund that payment in full but your deposit remains non-refundable.

We understand that circumstances sometimes prevent or slow down the payment process so we ask that you get in touch with the owners as soon as you think you may fail to meet these deadlines.

3 Cancellation Policy
3.1 Cancellation by guests
We understand that many cancellations are made for reasons beyond the control of guests but ask you to understand that the cottages will have been reserved for your stay and therefore we may have refused other bookings and may not be able to let out the cottages to anyone else once you have cancelled. We strongly recommend that you take out cancellation insurance that will cover you for instances beyond your control.

Cancellations will be accepted under the following conditions:

1. If you cancel your booking up to one week after making your reservation (as long as this is more than 6 weeks prior to rental start date and therefore not a late booking) we will refund you full deposit.
2. If you cancel after the point where one week has passed since you made your reservation but before 6 weeks before your rental start date then the full deposit amount will be kept but there will be no extra charge.
3. If you cancel less than 6 weeks prior to your rental start date and therefore after making the full payment then the full amount of the rental will be kept.

3.2 Cancellation by owners
It is unlikely that we will cancel your booking but there are a number of unforeseen circumstances that may result in us being forced to cancel your booking.

In the unlikely event that we have to cancel your stay then we will do the following;

1. Attempt to make alternative arrangements for you in a similar accommodation nearby. In this case you will be refunded in full.
2. Attempt to arrange an alternative date for you to stay in the property.
3. If no alternative arrangement can be made we will refund your payments in full.

You accept by entering into this contract that in the case where the owners are not able to provide you with the booked accommodation the owners liabilities end at the value of the payments made to you up until the point that your booking was cancelled by us.

4 Arrival Process
4.1 Check-in
Check in time is 4pm on your day of arrival.

4.2 Inventory
You will find an inventory of all equipment and furnishings in the cottage on arrival. It is your responsibility to check that everything is there when you arrive and report it to the owners as soon as possible. You may be charged for items not present when the inventory is taken on check out so it is important that you inform the owners of missing items.

4.3 Owners not present
In most cases we try to be at the accommodation for your arrival. If this is not possible then we will make alternative arrangements for your arrival and handover of keys. Once arranged we ask that you try to stick to the arranged time of arrival.

5 During your stay
5.1 Smoking
The properties are non smoking and therefore we ask that you do not smoke inside the cottages for the benefit of other guests. We reserve the right to charge an extra cleaning cost if we deem the cottages to have been damaged by smoke fumes. This damage may include but is not restricted to smells and odors, stains and marks to floors, cigarette burns and stains and marks to walls and ceilings.

5.2 General condition
We provide the cottages to you in the best of possible order and condition and we ask that you return them to us in the same condition as you received them. Any damage and breakages must be reported to us in advance of or during check-out and we reserve the right to charge you appropriately for these.

5.3 Use of facilities
We do all we can to make sure that all our facilities, utilities and equipment are in good working order and they are checked regularly. Guests use these facilities at their own risk and the owners bear no responsibility or liability for accidents or damage caused by or to these facilities.

5.4 Security
During your stay you are responsible for the keys to your properties and therefore you are responsible for ensuring all doors and windows are closed and locked when you are not in residence. We do not accept responsibility for damage to or loss of guests possessions or property during your stay.

5.5 Vehicles
Vehicles are left on the premises at guest's risk. We do not accept liability for damage or theft to vehicles made during your stay.

5.6 Information
We provide information about the surrounding area, activities, events, attractions and general information about transport and shopping. We endeavor to keep this information up to date and useful. The owners take no responsibility for incorrect or out of date information or for the quality of service you may receive at any of the places stated in the information booklet.

5.7 Use of property
You as guests undertake to use the property for no other reason than it's purposes as a self-catering holiday accommodation and we reserve the right to refuse entry to or end curtail the rental of any persons deemed to be using the property for a purpose other than that sated in this contract or deemed to be causing harm, disturbance or disruption to neighbours or other accommodation guests.

6 Departure Process
6.1 Check-out
Check-out time is 10am on your day of departure.

6.2 Inventory
We will take a full inventory at the end of your stay. We ask that you inform us before this process of any breakages and damages caused during your stay.

6.3 Keys
In the event that there is no one at the cottages to oversee your departure we ask that you lock all windows and doors to the property and post all sets of keys into the green post box situated by the front gate.